How do I notify my customers that their issues have been created or closed?

In this case it is the customer himself who, through the email that we create within Inbox, asks us to create the incident. This means that automatically, when creating the incident, our customer receives an email notifying the creation of the same.

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So we access SAT > Incidents > and click on the incident created by inbox, we will check that within the same, the option "notify creation" is disabled by default, having option only to notify the closure of the same when from this a document is generated.

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