My STEL Shop

From STEL Order we have developed the ultimate tool to link the program with the ecommerce platform, STEL Shop.

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With this functionality you will be able to create your website in a few minutes in a fast and easy way.

With STEL Shop you can have your products, customers, orders, invoices and stock integrated in real time with the number 1 software in Spain; STEL Order.

Thanks to STEL Shop your customers will be able to access by invitation, place orders and download their documents from the Customer Area.

How can I get access to STEL Shop?

How can I get access to STEL Shop?

You must go to the features launcher and click on Shop, that way you can fill in the form and request access to use this functionality.

Once you are granted access, you can set up STEL Shop, invite your customers and publish your products.

STEL Shop Configuration

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Portal

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To configure the Shop you must access your profile on the top right and click on Functionalities > My STEL Shop > Settings > Portal.

For the configuration to be applied in the Shop, in addition to saving you have to click on Publish draft.

You can preview the Shop as you configure and record information.

There are different tabs in which you can configure and indicate information for the Shop to be displayed as you need.

  • Home tab: In this tab you register those information and images that you want to be displayed on the main page of the Shop.
    You can also define the services you offer as well as configure the Social Networks and the different contact channels.

    The SEO fields option, allows you to indicate the Title and Meta Description tag to help position your site in any browser.

    The SEO fields option, allows you to indicate the Title and Meta Description tag to help position your site in any browser.

    If you don't specify it, it defaults to the name your product or store has, in the URL field.

  • Shop tab: You can configure the information you want to be displayed in the Shop, as well as the Stock that is displayed and the references with which the incidents and orders will be generated.

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  • Users tab: This section is used to configure the experience that your customers and the public will have in your store.

    You can indicate if you want them to see the products in the store and how to make purchases. You can also indicate if the prices are shown with taxes or base selling prices.

    prices .

    You can set a minimum price so that when you place an order it exceeds the amount indicated in that field.

    Indicate the type of order to be generated and the rate to be applied to your guests or your audience.

    Indicate the type of order to be generated and the rate to be applied to your guests or your audience.

    You can indicate which documents your guests can view from the My Area section, so they will be able to view and download the documents. You can also indicate if you want them to generate incidences.

    incidences.

    Finally you can indicate the payment methods they can use when placing orders.


  • General tab: You can indicate the Privacy Policy to be displayed in the Shop.



  • Communications tab: You will be able to configure the different emails that will be sent when different processes are executed in the Shop such as; invitation email, contact request, online purchases.
    You can also insert a banner and a URL for the customer to see it in the Shop and can access from the link.

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  • Integration tab: This section is designed for you to customize your store using codes and parameters.
    Custom Head/Body: you can indicate custom code from other tracking or advertising tools, such as Google Analytics, Facebook Ads, etc.
    Custom CSS: this field allows you to indicate the parameters so that you can change the font size, color or hide elements in the Shop.
    Custom Sitemap: this field allows you to indicate to Google all the pages and products you have in your Shop.
    It is recommended that after each publication or deletion of products in your Shop, you click on the arrow button to reload the Sitemap information.
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If you want to know how to keep track of the positioning of your store, we recommend you to watch this video:

Indexing your store in Google and integrating Google Analytics

Transport and shipping

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In this section you can configure the different shipping zones as well as the carriers and store pickups available to your company, so that when your customer places an order he will be able to choose the shipping according to the configured options.

SHIPPING ZONES

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You can create as many zones as you wish by clicking on +New and indicating a name and warehouse which will be shown in the order generated.

You must select the zones you need in the dropdown, so that they are saved in that shipping zone.

TRANSPORTERS

This section allows you to create carriers according to the options your company offers.

Click on +New, indicate a name and description, which are going to be displayed in the Shop.

You must indicate a product or service that will be registered in the order and you will be able to have a traceability and relationship with your documents.

You can also indicate a shipping method, so you will be able to make a filter on sales or work orders.

The Add zone button allows you to add shipping zones linked to that carrier, which you have previously created.

Within the Ranges section, you have 3 options, which allow you to configure the amount of freight you offer to your customers.

    • Threshold order amount: in this field you must indicate the minimum order amount. From that amount, what you indicate in the other two sections will be applied.
    • For lower amounts: the amount you enter in this field, will be charged in the Shop order, if it does not exceed the threshold order amount you set.
    • In this field you must enter the minimum order amount.
    • For higher amounts: if the order exceeds the threshold order amount, the amount indicated in this field will be applied.
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PICKUP STORES

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You can set up the different pick-up stores available to your company.

Click on +New and indicate the name, address, shipping method. You must indicate the product/service as well as the warehouse where the order is going to be registered.

Users

In this section you can invite your customers, sending the invitation email so that they can register in the Shop and have access.

You have available the Invite uninvited customers button, so you can easily and simply send an invitation to the customers you have not invited to the Shop.

The Re-send Expired Invitations button, allows you to resend the invitation in bulk to all customers whose invitation date has expired.

From More you will be able to indicate if customers can access STEL Shop or revoke that permission.

In the columns of the overview you have information about the invitation date, the expiration date of the invitation, the registration date, the last access of your customer, as well as whether they have access permission or not.

Contact requests

Contact requests

You will be able to check all the contact requests made by your customers from the Shop.

From this section, you can create an incident to manage the notification that the customer sent.

The statuses of contact requests can be changed manually. You have available pending, done and rejected, that way you will be able to keep track of those requests.

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