Skip to main content
Help Help Center home page Support Center
info@stelorder.com +34 968 39 35 98 STEL Order Submit a request Sign in

Search

  1. Help
  2. Other features
  3. Connect

Why did my customer receive the notification even though the incident management has been deactivated?

This is because even if the warning/closure notification is disabled by default, during the process of generating the incident you can click on the notifications section and click on the activation of the warning/closure of that particular incident for that specific case.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Related articles

  • Can contact persons be notified?
  • Why did the customer receive the message I sent to my technician in the incident?
  • Can I remove the STEL Order logo that appears in the email that goes to my customer?
  • Can I modify the text that is sent in the non-payment notices?
  • Incidents

Articles in this section

  • Why can't I see the Connect section?
  • Can I remove the STEL Order logo that appears in the email that goes to my customer?
  • Why did the customer receive the message I sent to my technician in the incident?
  • Why did my customer receive the notification even though the incident management has been deactivated?
  • Can contact persons be notified?
  • Can I modify the text that is sent in the non-payment notices?
  • How can I know to which customers I have sent the notification of non-payment?
  • Can I indicate to which e-mail address I wish to receive the notification of non-payment?
  • How can I notify my customers that they have quotes pending confirmation?
  • What are the labels used for in Connect?
STEL Order Blog Funcionalidades
Español Français (France)