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When you configure the automatic task and add product lines, you must specify that the customer preferences are taken into account, on the contrary, the price assigned to the line in the document prevails. Therefore, for the task to choose for each customer its associated price and not the one that marks the product line, you must follow these steps:

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Go to your profile > Features > Automatic tasks > Create task > More information tab and click edit, in the "Prices" section choose the option "Update prices according to catalog, tariff and customer prices".

Important note: It is not possible to schedule an automatic task related to an issue